Support
Student Help Desk Hours
Mon - Fri 8:00am - 10:00pm
Sat 8:00am - 4:00pm
(386) 506-3849 ·
online@daytonastate.edu
Find an Answer
Browser Issues
Why Can’t I See My Course Home Page?
How Can I Enable Internet Explorer to Open/Download Documents?
What equipment, software and plugins do I need to take an online course?
How do I reset the auto complete for passwords and user IDs?
How Do I Make Internet Explorer the Default Browser?
How do I download and install QuickTime?
I lost sound on my computer, how do I get it back?
How Do I Enable Compatibility View in Internet Explorer?
What do I do when some areas of my course do not show or display an error?
Faculty
General
What is Attendance verification?
What is the Florida Online Network Acceptable Use Policy or Terms of Use?
Are Distance Learning courses real classes and are they accredited?
How do I get my textbooks and other course materials?
Are there any Distance Learning Fees?
How do I enroll, drop, add, or withdraw from an Online course?
Learning Environment
Office Suite
How to open Microsoft Office 2007 documents (.docx, .xlsx, .pptx) with Microsoft Office 2003?
How do I Save a Microsoft Word 2007 Document to Word 97-2003 format?
How can I open a Microsoft Works document in Word?
How do I install the Equation Editor in Microsoft Word 2000/XP?
How do I save a document in Rich Text Format (.rtf)
Why can’t I view Word documents that were saved in HTML format?
How do I copy and paste from a Word document?
How do I type In Microsoft Word using special characters?
What free (open source) software is available to help me with school?
Other Applications
Why Can’t I See My Course Home Page?
Why are the colors used for Turnitin.com’s Originality Reporting different in Florida Online?
How do I download and install QuickTime?
I lost sound on my computer, how do I get it back?
How do I save a file on a Macintosh with a PC file extension?
Can I send an attachment using ClassMail?
How do I create/update my faculty web page?
Where can I learn how to use Audacity?
What free (open source) software is available to help me with school?
Publisher
Students
Can I use a smartphone, tablet, or other mobile device?
How Do I View My Official Final Grade for a Course?
Why Can’t I See My Course Home Page?
How Can I Enable Internet Explorer to Open/Download Documents?
How do I turn off the pager from beeping in my Online Course?
How to open Microsoft Office 2007 documents (.docx, .xlsx, .pptx) with Microsoft Office 2003?
What is my username and password?
How do I Save a Microsoft Word 2007 Document to Word 97-2003 format?
What is the Florida Online Network Acceptable Use Policy or Terms of Use?
